Mast Play FAQ — Every Question Answered

Betting on cricket at Mast Play is simple and packed with options. Log in to your account and head to the "Sports" or "Cricket" section, where you'll find a full list of ongoing and upcoming cricket matches.

Available Bet Formats: IPL, BPL, T20 World Cup, ODI series, and Test matches — you can bet across all formats. Special odds are offered on Bangladesh national team matches.

Bet Types:

• Match Winner: Bet on who will win.
• Toss Winner: Which team will win the toss.
• Over/Under: How many runs will be scored in a specific over.
• Live Betting: Place bets in real time while the match is live.
• Series Winner: Who will win the series overall.

Minimum bet starts from ৳50. In Live Betting, odds change with every ball — so act fast.

After logging into your Mast Play account, click the top menu or profile icon and look for the "History" or "Transactions" option. You'll find two separate sections there:

• Betting History: You can see exactly how much you bet on each match, the odds, and whether you won or lost — full details at a glance. Filter by date, game name, or result to find what you need.
• Transaction History: A full record of every deposit and withdrawal — including date, amount, payment method, and status.

Mast Play Latest 12 Months stores your complete history. If you need records beyond that, email [email protected] — they'll be sent within 48 hours. You can also download your history in CSV format.

Some details on Mast Play can be updated by you directly, while others require assistance from our support team.

What You Can Change Yourself: Log In → go to "Profile" → "Settings". From here you can update your display name, email, preferred language, and notification settings.

To change your mobile number:

1. Go to Profile → click "Change Mobile Number".
2. An OTP will be sent to your old number — use it to verify your old number.
3. Enter your new number and verify it with the OTP sent to that number.
4. If you no longer have access to your old number, email a photo of your NID to [email protected] for assistance.

Name Change: To change your registered name, contact support with a copy of your NID or passport. Updates are usually processed within 72 hours.

Mast Play regularly hosts weekly and monthly tournaments. Any active member can join — no separate registration or entry fee required.

How to Join: Go to the "Tournaments" or "Leaderboard" section to view active competitions. Points are awarded automatically whenever you place bets on the designated tournament games.

How Points Are Calculated:

• Generally, 1 point is earned for every ৳100 wagered.
• Double points may be available on bets placed in specific games (such as slots or cricket).
• The leaderboard updates in real time.

Prize Structure (Standard Monthly Tournament):

• 1st Place: ৳20,000 Cash + VIP Upgrade
• 2nd Place: ৳10,000 Cash
• 3rd Place: ৳5,000 Cash
• 4th–10th: ৳500–৳2,000 Bonus

Prizes are credited to your wallet within 24 hours of the tournament ending.

This is an important question, and Mast Play is committed to answering it honestly.

Mast Play operates under a licence from an international gaming authority. The platform is regularly audited by independent third-party firms to ensure game fairness and financial transparency.

Proof of Trustworthiness:

• All games use a certified RNG (Random Number Generator).
• Player funds are held in a separate, segregated bank account.
• Every payout is recorded in the audit log.
• Withdrawal requests are never subject to unreasonable delays or unjustified rejections.
• Responsible gaming tools are available free of charge to all members.

Search "Mast Play casino review" online — you'll find thousands of genuine user reviews. For any questions or concerns, you can also reach us at [email protected].

The security of your personal information and funds is Mast Play's top priority. We use multiple layers of protection to keep you safe:

Data Security:

• 256-bit SSL/TLS Encryption: All data between the server and your device is fully encrypted.
• AES-256 Data Encryption: Data stored in our database is encrypted.
• NID Details: After KYC verification, your NID copy is stored in a secure vault and only shared with regulatory authorities upon request.
• Third Parties: Your information is never sold or shared with advertisers or third parties.

Fund Protection: Member funds are kept separate from the company's operational accounts. Your money stays protected in the event of a hack or any other issue. Additionally, any suspicious account activity is detected and secured within 72 hours.

What happens when a match is cancelled or abandoned mid-way depends on the situation. Mast Play's policy is detailed below:

If cancelled before the match begins: The full bet amount will be refunded to your wallet — typically within 6 to 24 hours.

If a Match Is Abandoned Mid-Way:

• In cricket, if the result is determined by the DLS method, bets will be settled according to that result.
• If there is no official result and the match is declared abandoned, all bets are void and your full stake is refunded.
• For live bets interrupted mid-match, settlement may be based on the state of play at the time the match was stopped.

Refund Timeframe: Usually 24–48 hours. If there's an issue, contact support with your bet ID.