Mast Play Casino's Terms & Conditions — Complete User Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between Mast Play Casino ("Mast Play", "we", "us") and any registered or unregistered user of this platform ("you", "member").

By registering on Mast Play or continuing to use the platform, you explicitly acknowledge that you have read and understood these Terms and Conditions in full and agree to be bound by them.

Mast Play operates under an international gaming licence. Citizens of countries where online gaming is prohibited are not permitted to use Mast Play.

To open an account and play on Mast Play, the following eligibility requirements must be met:

• You must be at least 18 years of age.
• You are not playing from any country or region where online gaming is prohibited by law.
• Each person may register only one account. If multiple accounts are found belonging to the same individual, all associated accounts will be permanently closed.
• All information provided during registration must be accurate and truthful. Providing false information will result in account suspension.
• It is your responsibility to keep your account password confidential. You must not allow anyone else to access or use your account.

As part of KYC (Know Your Customer) verification, Mast Play may request your identity documents, proof of address, or other supporting documents at any time. Withdrawals may be restricted until verification is complete.

Mast Play supports Bangladesh's most popular payment methods. The table below outlines the limits and processing times:

• Withdrawals can only be processed to the same payment method used for the original deposit.
• KYC verification must be completed before your first withdrawal.
• Withdrawals are capped at ৳1,00,000 per day and ৳3,00,000 per week.
• Mast Play reserves the right to place a hold on withdrawal processing in cases of suspicious transactions.

Mast Play offers a variety of bonuses and promotions. To claim and withdraw these bonuses, the following rules must be followed:

• Wagering Requirement: Most bonuses carry a 20–35x wagering requirement applied to the combined deposit and bonus amount. The exact figure is listed on each offer's detail page.
• Bonus validity: Bonuses must generally be used and wagering completed within 7 days of the date they are issued.
• Multi-Account: If bonuses are claimed across multiple accounts from the same IP address or payment method, all bonuses will be forfeited.
• Game restrictions: Some games cannot be played with bonus balance or contribute less towards wagering requirements.
• Maximum Bonus Winnings: The maximum withdrawal limit on bonus winnings may vary depending on the specific offer.

All games on Mast Play are powered by an RNG (Random Number Generator) system, which is regularly audited by independent third-party authorities. Every outcome is completely random and cannot be manipulated by any party.

• If a bet is voided due to a technical issue, the stake for that bet will be refunded.
• If a game is interrupted due to a lost internet connection, Mast Play will determine the outcome based on server-side records.
• In the event of any dispute regarding game rules, the outcome determined by Mast Play shall be considered final.
• Exploiting any software bug or glitch is a clear violation of our rules and may result in permanent account closure.

The following activities are strictly prohibited on Mast Play and will result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system (bonus abuse).
• Using automated scripts, bots, or hacking tools.
• Money laundering or any other illegal financial activity.
• Attempting to collude with other players to manipulate game outcomes.
• Exploiting technical vulnerabilities in the platform.

Mast Play is committed to Responsible Gaming. We want gaming to remain an enjoyable form of entertainment — not an addiction. To support this, the following tools are available completely free of charge:

• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Take a break from gaming for 1–30 days.
• Self-Exclusion: Permanently exclude yourself from the platform.
• Reality Check: Periodic reminders during gameplay to track your time and spending.

If you're experiencing gambling-related issues, please contact Mast Play's support team or Responsible Gaming View Page

You may close your account at any time. Please withdraw your balance before doing so — once the account is closed, this may no longer be possible.

Mast Play reserves the right to suspend or close an account under the following circumstances:

• Violation of terms and conditions.
• Failure to pass KYC verification or provision of false information.
• If suspicious financial activity is detected.
• Accessing the platform from a prohibited country or region.
• By order of a court or regulatory authority.

Mast Play is committed to protecting your personal information. To learn more about how we collect, store, and use your data, please visit our Privacy Policy View Page

• Your information is never sold to third parties.
• All data is secured with 256-bit SSL encryption.
• You have the right to request correction or deletion of your personal data.

Mast Play reserves the right to update these terms at any time. For significant changes, we will notify you at least 7 days in advance via the email registered to your account or through in-app notifications.

If you do not agree with the updated terms, you have the right to close your account. Continuing to use the platform after any changes will be considered your acceptance of the new terms.