Where does the information you share on Mast Play go, who can see it, and how long is it kept? This document answers all those questions in plain, straightforward English. Read it, understand it, and play with confidence.
Mast Play Casino ("Mast Play", "we") places the highest importance on user privacy. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we use it when you access Mast Play's website, mobile app, or any of our other services.
To protect your personal information, Mast Play adheres to international data protection standards. We believe your data belongs to you â we act only as temporary custodians to the extent necessary to provide our services.
By using any Mast Play service, you are considered to have agreed to this Privacy Policy. If you do not agree, please discontinue use of our services.
Mast Play collects data from two main sources â what you provide directly, and what is automatically generated as you use our services.
| Data Type | Example | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, gender | Directly at Registration |
| Contact Information | Email, mobile number | Registration & Profile Updates |
| Payment Information | BKash/Nagad number, transaction ID | Deposit & Withdrawal Times |
| Identity Document | NID, Passport (KYC Verification) | Uploaded During Verification |
| Device Information | IP Address, Browser, OS | Automatically Logged |
| Gaming Activity | Bet History, Win/Loss Records | During Platform Use |
We never store your full bank account details or card numbers. All payment processing is handled through fully encrypted channels.
Mast Play uses your information solely for the following purposes:
Mast Play never sells your data to third parties for marketing purposes. If you no longer wish to receive promotional emails, you can unsubscribe at any time.
Below is a clear breakdown of when and with whom we may share your data:
For any use of your information beyond the above, we will obtain your explicit consent before sharing.
We retain your data for as long as it is needed or required by law:
| Data Type | Retention Period |
|---|---|
| Account Information | For the Duration of Account Activity |
| Transaction Records | 5 years from the last transaction |
| KYC Documents | 3 Years After Account Closure |
| Gaming History | 2 years after account closure |
| Support Contact | 1 Year From Resolution Date |
| Log Data | Up to 90 days |
Once the retention period expires, data is securely deleted or anonymized.
Mast Play uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
You can disable optional cookies at any time in your browser settings. However, some features may not work properly.
You have important rights regarding your personal information at Mast Play. All of these rights are free to exercise:
To exercise these rights [email protected]â Email us. We typically respond within 30 days.
Mast Play uses multiple layers of security to protect your information:
Mast Play is strictly for individuals aged 18 and above. We do not knowingly collect any data from minors.
If it is found that a minor has opened an account, that account and all associated data will be deleted immediately.
Mast Play reserves the right to update this Privacy Policy. For significant changes, we will notify you via your registered email or in-app notification at least 14 days in advance.
For any questions or concerns regarding this policy or your personal data, please contact our Data Protection team:
Data Protection Officer: [email protected] â Typically responded to within 7 business days.
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